Frequently Asked Questions

What is your return policy?

Our goal is for every customer to be completely satisfied. If something isn't right, contact us within 30 days of receiving your order and we'll work with you to make it right — whether that's a replacement, exchange or refund. This is in addition to your rights under Australian Consumer Law.

Are any purchases final sale?

No. We don't believe in final sale. If a product arrives damaged, faulty or not as described, you're entitled to a remedy regardless of when or how you purchased it. Contact us and we'll sort it out.

When will I get my order?

Most orders are dispatched within 1–3 business days. Delivery across Australia typically takes 5–10 business days depending on your location. You'll receive a tracking number once your order ships so you can follow it the whole way.

How do I track my order?

Once your order is dispatched you'll receive a confirmation email with your tracking number. Use that number on the carrier's website to follow your order in real time. If you haven't received a tracking email within 3 business days of ordering, contact us at hello@inarretable.com.au and we'll look into it.

Do you ship outside Australia?

We currently ship Australia-wide only. We don't offer international shipping at this stage but we're working on expanding in the future.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at hello@inarretable.com.au. We'll do our best to accommodate changes before your order is dispatched. Once an order has shipped, we're unable to cancel it but our returns process applies.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal and Shop Pay. All transactions are processed securely.

Where are your products manufactured?

Our products are sourced from carefully selected suppliers and shipped directly to you. We select each product based on quality, durability and how well it solves the problem it's designed for.

How much does shipping cost?

Shipping is free on every Australian order. No minimum spend, no fine print.

How do I contact customer support?

Email us at hello@inarretable.com.au and we'll get back to you within one business day. We're based in Australia and handle all support ourselves — no bots, no overseas call centres.