Refund policy
Returns & Refunds Policy
This policy is in addition to your rights under Australian Consumer Law. Nothing in this policy limits or excludes your statutory rights.
Last updated: 4 August 2026
Our 30-Day Comfort Guarantee
We want every Inarretable product to make a meaningful difference to how you feel. If you've given a product a genuine try and it's not working for you, contact us within 30 days of receiving your order and we'll work with you to make it right — whether that's a replacement, exchange or refund.
This guarantee sits on top of your rights under Australian Consumer Law. It doesn't replace them.
1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are automatically entitled to certain guarantees when purchasing goods. You are entitled to a refund, repair or replacement if a product:
- Is faulty or unsafe
- Is not as described
- Does not do what it is reasonably supposed to do
These guarantees cannot be excluded, even if a store has a "no refunds" policy. We take them seriously.
2. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged in transit, or materially different from what was described, contact us and we will resolve it promptly.
Depending on the nature of the issue, the remedy may include a refund, replacement or repair. For a major failure, you may choose between a refund or replacement.
To make a claim, please contact us at hello@inarretable.com.au with:
- Your order number
- A brief description of the issue
- Photos or video where applicable
We'll respond within 2 business days and aim to resolve every claim within 5 business days of receiving the information we need.
3. Change of Mind
Outside of our 30-day comfort guarantee, we are not required under Australian Consumer Law to offer returns for change of mind, and we are generally unable to do so.
If you're unsure whether a product is right for you before purchasing, we're happy to help — email us at hello@inarretable.com.au and we'll point you in the right direction.
4. Sizing and Fit
If you've ordered the wrong size, contact us as soon as possible and we'll do our best to help. We'd rather sort it out than leave you with something that doesn't work for you.
5. Return Shipping
For legitimate ACL claims, we will cover return shipping costs or provide an alternative resolution where returning the item is impractical. We will not require original packaging for fault-based claims.
6. Exclusions
We may be unable to offer a remedy if the issue is due to misuse, improper care, normal wear and tear, accidental damage after delivery, or failure to follow product instructions. These situations are not covered under Australian Consumer Law.
7. Our Commitments to You
- We do not charge restocking fees for legitimate ACL claims
- We do not redirect you to the manufacturer — we take responsibility as the seller
- We respond to all enquiries within 2 business days
Contact Us
Email: hello@inarretable.com.au
We're based in Australia and handle all support ourselves