Returns & Refunds Policy (United States)

Last updated: 20/06/2026

Thank you for shopping with us. Please read this policy carefully before making a purchase.

1. No Change-of-Mind Returns

We do not accept returns, refunds, or exchanges for change of mind.

This includes, but is not limited to:

• 
  Deciding you no longer want the item
  
• 
  Ordering the wrong item
  
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  Finding the product cheaper elsewhere
  
• 
  Personal preference or dissatisfaction not related to a defect
  

All sales are final unless the item arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If your item arrives:

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  Damaged
  
• 
  Defective
  
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  Or materially different from what you ordered
  

Please contact us within 7 days of delivery so we can review and resolve the issue.

Depending on the situation, we may offer:

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  A replacement
  
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  A refund
  
• 
  Or another appropriate resolution
  

We may require photo or video evidence to assess the issue.

3. How to Report an Issue

To request assistance for a damaged, defective, or incorrect item, please contact us with:

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  Your order number
  
• 
  A brief description of the issue
  
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  Photos or videos clearly showing the problem
  

Contact email: [your support email]

We aim to respond within 2 business days.

4. Return Shipping (If Applicable)

If a return is approved due to a confirmed defect or error:

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  We will provide instructions for return shipping, or
  
• 
  Issue a replacement or refund without requiring the item to be returned, where appropriate
  

We do not accept returns for items that have been used, worn, or damaged after delivery.

5. Items Not Eligible for Refund or Replacement

Refunds or replacements will not be provided for:

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  Change of mind
  
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  Incorrect orders placed by the customer
  
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  Normal wear and tear
  
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  Damage caused by misuse or improper care
  
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  Delays caused by the courier once the order has been shipped
  

6. Important Notes

• 
  We are not required to offer refunds or returns for non-defective products under U.S. federal law
  
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  This policy is clearly disclosed prior to purchase
  
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  By completing a purchase, you acknowledge and agree to this Returns & Refunds Policy
  

7. Contact Us

If you have questions about this policy or your order, please contact us:

Email: hello@inarretable.com.au