Returns & Refunds Policy

This policy is in addition to your rights under Australian Consumer Law.

Nothing in this policy limits or excludes your statutory rights.

Last updated: 20/01/2026

Thank you for shopping with us. Please read the following information carefully to understand your rights and our obligations under Australian Consumer Law (ACL).

1. Australian Consumer Law (Your Rights)

Under the Australian Consumer Law, consumers are entitled to certain guarantees when purchasing goods.

You are entitled to a refund, repair or replacement if a product:

• 
  Is faulty or unsafe
  
• 
  Is not as described
  
• 
  Does not do what it is reasonably supposed to do
  

These consumer guarantees cannot be excluded, even if a store has a “no refunds” or “final sale” policy.

2. Change of Mind Returns

We do not offer returns, refunds or exchanges for change of mind.

This includes situations where:

• 
  You no longer want the item
  
• 
  The item does not fit your personal preference
  
• 
  You ordered the wrong item
  
• 
  You found the product cheaper elsewhere
  

Change of mind returns are not required under Australian Consumer Law and are offered at the discretion of the seller.

3. Faulty, Damaged or Not as Described Items

If your item has a fault or does not meet consumer guarantees, you are entitled to a remedy under Australian Consumer Law.

Depending on the nature of the issue, this may include:

• 
  A refund
  
• 
  A replacement
  
• 
  A repair (where appropriate)
  

If a product has a major failure, you may choose between a refund or replacement.

4. How to Make a Claim

If you believe your item is faulty or not as described, please contact us with:

• 
  Your order number
  
• 
  A brief description of the issue
  
• 
  Photos or videos where applicable
  

Contact details:

Email: [your support email]

We aim to respond within 2 business days.

5. Return Shipping for Faulty Items

Where a product is confirmed to be faulty or not as described:

• 
  We will cover reasonable return shipping costs, or
  
• 
  Provide an alternative resolution where returning the item is impractical
  

We will not require original packaging for legitimate consumer guarantee claims.

6. Timeframes

Australian Consumer Law does not set strict time limits for returns relating to faults.

However, we ask that you contact us as soon as reasonably possible after discovering an issue.

For convenience, we recommend contacting us within 30 days of receiving your order, where possible.

7. Exclusions

We may decline a remedy if the issue is due to:

• 
  Misuse or improper care
  
• 
  Normal wear and tear
  
• 
  Accidental damage after delivery
  
• 
  Failure to follow product instructions
  

These situations are not considered failures under Australian Consumer Law.

8. Important Notes

• 
  Our no change-of-mind policy does not override your statutory rights
  
• 
  We do not charge restocking fees for legitimate ACL claims
  
• 
  We do not direct customers to manufacturers — we take responsibility as the seller
  

9. Contact Us

If you have questions about returns, refunds, or your rights under Australian Consumer Law, please contact us:

Email: hello@inarretable.com.au